CUSTOMER SERVICES
We value our customers and always want you to have a
positive experience with our products.
Should you find any problem with your purchases simply email us
within 14 days of receipt at stevep@rubiconmodels.com and we will do our best to rectify the issue for you.
Returns:
Your right to cancel.
If within 14 days of your purchase you would like to return your product please contact us. We will only accept returns on goods unopened and in the same condition that you received them. We are not responsible for postage costs on returns or missing or damaged items in the post so please bear that in mind when posting to us. We recommend signed for and tracked delivery service. On arrival back at the warehouse the goods will be inspected and once approved a refund of the total goods cost will be issued via the same method that you paid for the goods online. We will not be eligible to refund postage costs. Please include your order number and contact details in the package.