To comply with new EU legislation which came into force on 13th December 2024, we have appointed AR Experts.BV as our official representative in the EU.
The information for applying contact details to GPSR products is as follows:
GPSR Representatives:
AR Experts B.V.
P.O. Box 5047
3620 AA Breukelen
The Netherlands
From Dec 2025 this information will be held with
Product Safety & GPSR Compliance
At Rubicon Models, your safety and satisfaction are our top priorities. We ensure that all our products comply with the EU General Product Safety Regulation (GPSR), meaning they meet the highest safety standards and are safe for their intended use.
We work closely with our authorised representative in the European Union to ensure ongoing compliance and to provide a point of contact for market surveillance authorities.
How to contact us (consumers):
For any product safety questions, concerns, returns, or support, please contact Rubicon Models
Customer Service at stevep@rubiconmodels.com
Please do not contact our authorised representative—this channel is not for consumer support.
EU Authorised Representative (for authorities & serious safety matters only):
Easy Access System Europe OÜ
Mustamäe tee 50, 10621 Tallinn, Estonia
Email: gpsr.requests@easproject.com
Website: www.easproject.com
Phone: +372 5696 8939
Manufacturer:
Rubicon Models Ltd
5/F Block A
HKI Building 56 Hung To Road
Kwun Tong Kowloon
Hong Kong Island Hong Kong SAR
Importer/Manufacturer/Distributor Europe:
Rubicon Models UK Ltd
Allanson House
Walley Street
Biddulph
Stoke on Trent
Staffordshire
ST86TN
United Kingdom